FAQ on embroidery items
How will I receive the origianl items I ordered?
Orders are sent by courier for free to any commerical address in Hong Kong. For any other address there will be a delivery fee, please send us an email to inquire.
International orders are shipped via First-Class Mail International, delivery time Varies by Destination and it may take from 10 business days for delivery. The tracking is not available for all international packages, we can provide proof of shipment in the form of postage receipts.
If you want your package faster, we can offer you guaranteed international shipping, please email us prior to discuss shipping options and custom orders.
Do you ship International?
Ready to ship in 3-5 business days.
How long does it take for the items to ship?
Yes, you can change the colors of the design. Our t shirts are fully customizable, please just specify your choice or any special instruction in the message to the seller at check out. If the color is not specified order will be processed as the sample in the listing.
Can the colors be changed?
We have showrooms in Kwun Tong and Tsuen Wan. Please make an appointment with us before you come.
Do you have a retail store I can come to?
Due to personalization we do not accept returns or exchanges. All sales are final.
If the product is damaged or there is a quality issue with your order, please send us an e-mail & we will see how we can resolve the situation.